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#AudiTogether

Stay at home, keep your distance, be healthy, support each other – we are in this together.

What defines us is our passion for progress and our deeply rooted faith in the future.
Together we are going to shape it.

Audi Supports Sitti Social Enterprise

Audi Middle East supports Sitti Social Enterprise and UNHCR refugee aid.

The need for sanitization and hygiene protection has been a constant reminder during the COVID-19 crisis and Audi Middle East is playing its part to raise awareness of the importance of hand washing by partnering with Sitti Social Enterprise and UNHCR to support the safety of refugees who have been critically affected by the coronavirus.

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Audi Extends warranty

Audi extends new car warranty and extended warranty to support customers during Covid-19

Audi is offering its customers an extension of new car and extended warranties. This measure is being introduced short-term in many markets around the world as many customers have been, or still are, unable to visit an Audi dealership and report their warranty claims due to the ongoing Corona crisis.

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Audi Qatar Cares

At Q-Auto Audi Qatar, your health, safety and peace of mind is our priority.

Watch full video
Carsten Bender, CEO Audi Middle East

"At Audi, we strongly believe in human togetherness - now more than ever. Let's keep up the connection and not lose our shared trust in tomorrow"

Carsten Bender – Managing Director, Audi Middle East.

The Road can wait

Stay home.
Stay together.

As the COVID-19 pandemic continues to affect us all, our highest priority is to ensure our staff, customers and suppliers are protected. With this mind, we have commenced remote operations where possible and all of our call center staff are also handling enquiries remotely from their homes.

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Audi Stream

AudiStream: online ticket to the world of Audi

Despite the corona pandemic and halted production, customers and fans can explore the high-tech production of Audi with the online AudiStream tour experience. The plant in Ingolstadt is open to visitors in virtual form. Anyone interested can book an interactive tour online at www.audi.stream and experience Audi at home on their screen.

Watch stream

#FourRingsChallenge

Join us online as we participate in the spirit of togetherness during this time
by taking part in the Four Rings Challenge. More info below.
00:00 | 00:00


Dealer Activities

Your safety and the safety of your loved ones is, and always will be, our top priority. For this reason, we are taking every possible precaution at our dealership to make your experience both safe and efficient. We offer contactless payment so that your presence is not required at the dealership and money does not exchange hands. Our vehicle disinfection service will ensure the surfaces of your Audi are properly cleaned before you even press unlock and last, but certainly not least, we offer a pick-up and drop-off service so that your Audi is collected, checked, repaired and returned to your home. We thank you for your patience during these uncertain times. If you have any questions or concerns, please feel free to contact us.


FAQs

1. Are dealerships still open?

The operating hours are subject to all the ongoing regulations and requirements provided by the respective government authority concerning the current situation with regards to covid 19.

As per the recent directives from the Government of Qatar, we have re-opened.

2. Are service centers still open and can I get my car serviced? (repaired)

Yes, as of now our service centre is open and working from 8AM - 2 PM (Closed on Friday and Saturday)

You can also contact us on 44452384 / 44452395 or e-mail us on audicare@q-auto.com for any service related inquiries.

3. How can I purchase an Audi in the current situation?

Our dealerships are currently closed. We have also implemented the option to avail test drive at your doorstep. For that, kindly call us on 44452375.

Alternatively, our websites are all functional and feature the latest product offerings. You can register your interest online and a consultant will reach out to you directly to discuss all available options around the model of your choice.

4. I am unable to reach somebody at the dealership. When will they be available again?

Kindly call us on 44452375 or 44452384 / 44452395 or e-mail us on audicare@q-auto.com for any service related inquiries.

If you are not able to reach your dealership, please email us on customer.care@avme.ae with your details and we will arrange a direct contact as soon as possible.

5. My car is due for service – how will this affect my service package and overall vehicle warranty?

As of now our service centre is operational and customers can bring their vehicles as per their appointment time for required services.

Kindly contact us on 44452384 / 44452395 or e-mail us on audicare@q-auto.com in case of any questions.

If necessary service work cannot be carried out in a timely manner due to limitations of our dealer operations, the service should be completed as soon as reasonably possible and once normal operations resume.

The vehicle warranty will remain valid until the required service is completed on the condition that the service was not delayed for reasons solely attributed to the vehicle owner (e.g. owner did not bring car in time before expiry of warranty) or not related to restrictions on dealer operations. We will prioritize overdue service and maintenance work once normal operations resume. Please ensure you have written confirmation regarding the delayed service of your Audi in order to ensure continuity of warranty. This only applies in case of Closure of business in light of relative Government authority decision.

To follow up or submit an online service or repairs request please fill in the form below.

online service and repair request

*Please note that the submission of a claim/repair request by itself does not constitute an acceptance by the authorized dealer and/or Audi Volkswagen Middle East FZE that the vehicle’s warranty applies. Acceptance of applicability of the warranty, if applicable, shall be communicated separately by the respective authorized dealer.

Please ensure you have written confirmation from your Audi dealership regarding the delayed service of your Audi in order to ensure continuity of warranty.

6. My car is due for maintenance – how will this affect my warranty?

Our service centre is open for all kind of service, warranty and repair works, however, if the necessary service work cannot be carried out in a timely manner due to limitations of our dealer operations, the service should be completed as soon as reasonably possible and once normal operations resume.

The vehicle warranty will remain valid until the required service is completed on the condition that the service was (i) not delayed for reasons solely attributed to the vehicle owner (e.g. owner did not bring car in time before expiry of warranty) and (ii) delay was related to restrictions on dealer operations. We will prioritize overdue service and maintenance work once normal operations resume. Please ensure you have written confirmation regarding the delayed service of your Audi in order to ensure continuity of warranty.

To follow up or submit an online service or repairs request please fill in the form below.

online service and repair request

*Please note that the submission of a claim/repair request by itself does not constitute an acceptance by the authorized dealer and/or Audi Volkswagen Middle East FZE that the vehicle’s warranty applies. Acceptance of applicability of the warranty, if applicable, shall be communicated separately by the respective authorized dealer.

Please ensure you have written confirmation from your Audi dealership regarding the delayed service of your Audi in order to ensure continuity of warranty.

7. Can I still drive my car if my mandatory service has not been completed, due to the fact that the dealership cannot support?

Please consult local government authority rules with regards to movement restrictions during this time. If allowed to drive, and if there are no dashboard warning lights present you can continue to drive the vehicle if the mandatory service is overdue and cannot be completed to maximum of 1000km after the service is due (Conditioned to no warning signs in dash board).

If your Audi shows a dashboard warning light, please refer to the description in your manual. If there is a red warning light or you are concerned about safety, please do not continue to drive your car and get in touch with us on 44452384 / 44452395 or e-mail us on audicare@q-auto.com.

Alternatively kindly get in touch with Audi customer care customer.care@avme.ae or Audi Assist (audi.customer@menaroadassist.com)

However, if there are any other issues/problems with the vehicle (other than the mandatory service being overdue) then you should not drive your vehicle until the issue is resolved by us (subject to their return to our normal operations).

8. Does CoVid 19 delay the work carried out on my car?

Please contact us on 44452384 / 44452395 or e-mail us on audicare@q-auto.com to confirm the current expected lead times (which are always subject to change due to updates by respective government authorities).

9. I would like to address my concern directly to Audi Middle East. How can I do that?

You can contact Audi Middle East on our customer care helpline customer.care@avme.ae

10. Might there be delays to spare part deliveries?

In general Audi Genuine Parts deliveries continue to be reliable, and our sales centers always keep an appropriate number of parts in stock. Please email us on customer.care@avme.ae for further details and the latest stock status availability.

Thank you
#AudiTogether